Legal
Refund & Cancellation Policy
How cancellations and refunds work for subscriptions and one-time report purchases.
Last updated: 6 July 2026
This policy applies to purchases made on NavAstra (navastra.kashilabs.ai), operated by Kashi Technologies Private Limited (“Kashi Labs”). It should be read together with our Terms of Service.
1.Subscriptions
- You can cancel a subscription at any time from your account settings. Cancellation stops future renewals; your plan remains active until the end of the current billing period.
- We do not provide pro-rated refunds for the unused part of a billing period, except where required by law.
2.One-time report purchases
Reports are digital goods generated on demand from your chart. Because a report is produced and delivered to you immediately, purchases are generally non-refundable once the report has been generated.
- If a report fails to generate due to a technical fault on our side, we will regenerate it at no charge or, if we cannot, refund that purchase.
- If you were charged in error or charged more than once for the same item, contact us and we will refund the incorrect charge.
3.How to request a refund or cancellation
Email [email protected] from your registered address with your account email and the transaction details. We aim to respond within 3 business days.
4.How refunds are issued
Approved refunds are returned to your original payment method via our payment processor (Razorpay). Depending on your bank or card issuer, it may take several business days for the amount to appear.